How we help
What our ServiceNow consultants do
We can own the whole chain, from analysis and configuration to development, integration and maintenance, or strengthen your own team where it matters most.
Implementation
Implementation and configuration
We set up and configure ServiceNow around your processes, with the right data model, roles and access from the start so the platform stays maintainable.
App Engine
Custom applications
When standard modules are not enough, we build scoped applications and Workflow Studio flows, using low-code where it fits and custom code where it is needed.
CSM
Customer Service Management
Case management, routing, customer portals and service levels that give agents better context and customers an easier path to help.
HRSD
HR Service Delivery
HR cases, employee journeys and Employee Center with secure handling of sensitive information.
Integration
Integrations
We connect ServiceNow with business systems, identity management and other platforms through Integration Hub, REST APIs and MID Server.
After Launch
Maintenance and improvement
We look after existing ServiceNow instances with fixes, new requirements, platform maintenance and continuous improvement.
Ways of working
Projects, team extension or ongoing support
Not every organisation needs the same kind of help. We shape the engagement around where you are with ServiceNow.
Defined projects
A clear goal, such as a new workflow, an integration or a portal, with milestones, timeline and cost you know from the start.
Consultants in your team
One or more of our consultants work alongside your IT department or platform owner and share knowledge along the way.
Ongoing support
A continued partnership after go-live with support, improvements and new features as your business changes.
Across Sweden
Our office is in Malmö, but we work with clients across the country. On site when it makes a difference, remote in between.
Experience
Hundreds of projects, from factory floor to sales office
We've worked in the public sector and private companies, in global groups and small teams. Mostly in manufacturing, but far from only there. That means we usually recognize your challenges before you've had time to explain them.
- 100+projects over the years
- 2014founded in Malmö
- Public and privatelarge and small organizations
A few we've helped
- ManufacturingOne of the world's largest truck and bus manufacturers
- Manufacturing and retailThe world's largest furniture company
- Public sectorOne of Sweden's largest regions
- Sales and serviceEurope's largest home alarm provider
Why Colburn
A ServiceNow partner where you meet the people who build
Certified in four areas
The team holds certifications as system administrators, application developers and implementation specialists in CSM and HR Service Delivery.
A small, experienced team
You work directly with the consultants doing the work, without sales layers or hand-offs between departments.
More than ServiceNow
Our full-stack background means we also build what sits next to the platform: web apps, integrations, cloud hosting and AI.
Since 2014
Colburn Collaboration AB was founded in Malmö in 2014 and holds the highest credit rating from Syna.
Common questions about ServiceNow consultants
What does a ServiceNow consultant do?
A ServiceNow consultant helps organisations implement, adapt and maintain ServiceNow. That can mean configuring modules, building custom applications and workflows, integrating the platform with other systems or improving an existing instance.
Do you work with clients outside Malmö?
Yes. Our office is in Malmö and we work with clients across Sweden. Much of the work happens remotely, and we are happy to come on site for workshops, requirements work and key milestones.
Which ServiceNow certifications do you hold?
The team includes Certified System Administrators, Certified Application Developers and Certified Implementation Specialists in Customer Service Management and HR Service Delivery.
Can you take over an existing ServiceNow instance?
Yes. We start by reviewing configuration, customisations and integrations so we understand how the instance is built, then take over maintenance and further development at a pace that suits you.
How do we get started?
Tell us briefly what you want to achieve through the contact form or info@colburn.se. We book a first meeting to understand the need and then suggest a concrete next step.
Need ServiceNow consultants?
Tell us what you want to improve and we will help you find a sensible next step.